Frequently Asked Questions
Everything you need to know about your ETOILE beauty experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. After your order ships, a second email containing your tracking number will be sent so you can follow your ETOILE delivery in real-time.
Are ETOILE products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All ETOILE products are 100% cruelty-free, and the majority of our collection is vegan-friendly. Please check individual product pages for specific ingredient lists.
What is your return policy?
We want you to love your glow. If you are not completely satisfied, we offer a 30-day return policy for unopened and unused products. Please contact our support team to initiate a return.
Do you ship internationally?
Currently, ETOILE ships to over 25 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
How can I find the right shade for my skin tone?
We offer a Virtual Shade Finder tool on our website. If you need further assistance, you can email a photo of yourself in natural lighting to our beauty experts for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.